Privacy Policy — ex999
Your information is completely safe with us

Introduction and scope

This privacy policy applies to ex999 (ex999.pro) and all its services, applications, and platforms. We serve users in Bangladesh and beyond, and protect everyone's information with equal care.

When you register, log in, or use services on ex999, you voluntarily provide certain information. This policy explains how we handle that information.

Our privacy policy is built in accordance with international data protection standards, so you can use ex999 with complete peace of mind.

Information We Collect

Ex999 collects information in two ways — what you provide directly and what is automatically gathered while you use the platform.

What you provide directly:

• Full name, date of birth, and gender
• Email address & phone number
• Residential address
• National ID or passport number (for verification purposes)
• Payment details — bKash, Nagad, Rocket number, or bank account
• Support contact details

Automatically collected information:

• IP Address & Device Information
• Browser type and operating system
• Time spent on site and pages visited
• Cookie & session data
• Transaction and betting history

Purpose of data use

Ex999 uses your information for the following purposes, each directly tied to service delivery or legal obligations:

Information sharing and disclosure

Ex999 never sells your personal information. However, data may be shared with trusted third parties in specific circumstances:

• Payment providers: With payment processors such as bKash, Nagad, Rocket, and banks to process transactions.
• Identity verification services: With authorized verification services to complete the KYC process.
• Legal authorities: As required by court order or government directive.
• Technology partners: Service providers essential to platform operations, who are contractually bound to comply with our privacy policy.

Cookie Policy

Ex999 uses cookies on its website. Cookies are small text files stored in your browser that help improve the quality of our services.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Performance cookies: For monitoring site speed and usability.
• Functionality cookies: To remember your preferences such as language and theme.
• Analytics cookies: To understand which pages are visited most — with your consent.

You can delete or manage cookies at any time through your browser settings.

Data retention period

Ex999 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information — for the duration of the active account and up to 5 years after closure.
• Transaction records — typically 7 years, in accordance with financial regulatory requirements.
• KYC documents — retained for as long as required to meet legal obligations.
• Customer support communications — retained for up to 2 years after the issue is resolved.
• Cookie data — until the end of the session or for a defined retention period.

Your Rights

As an ex999 platform user, you have the following rights over your own information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data under certain conditions.
• Right to restriction of processing: You may object to certain types of data processing.
• Right to data portability: You may request your information in a portable format.
• Right to withdraw consent: You can withdraw your consent for marketing communications at any time.

To exercise any of these rights, contact our customer support team. We will respond within 30 days.

Security measures

Ex999 follows industry-standard technologies and practices to keep your information secure. Our security infrastructure includes:

• 256-bit TLS/SSL encryption — applied to all data transfers.
• Two-factor authentication (2FA) — for account security.
• Firewall and intrusion detection system.
• Regular security audits and penetration testing.
• Strict data access controls for staff.
• Data backup and recovery plan.

Children's privacy

Ex999 is exclusively for users aged 18 and above. We do not knowingly collect information from anyone under 18.

If any minor's information is found in our systems, we will delete it immediately upon contact from a parent or legal guardian.

Policy updates and contact

Ex999 may update this privacy policy at any time. For significant changes, we will update the date at the top of the page and notify you via your registered email where appropriate.

For any questions or requests regarding our privacy policy, please contact our customer support team. We are always ready to help.

Related pages: Terms and Conditions and Responsible Gaming।