Gaming is about fun, but that fun should never become a burden. ex999 believes responsible gaming is the best gaming. All our tools and policies are designed to help you build healthy gaming habits.
Tools ex999 offers to keep your gaming fun and in control.
Decide in advance how much in BDT you will deposit per day, week, or month. Going over budget will no longer be possible.
Set a time limit for continuous play. Once the time is up, ex999 will remind you to take a break.
When you feel like you need some distance, use self-exclusion. You can take a break anywhere from 24 hours up to 6 months.
Set a loss limit for yourself — once you reach it, play stops automatically.
If you need an extended break, lock your account entirely. You can request this at any time through customer support.
For any issue or question, our 24/7 support team is always here. You don't have to face it alone.
Responsible gaming means keeping gaming as a source of entertainment — not a cause of financial stress or emotional harm. At ex999, we believe every player has the right to know their limits and the means to stay within them.
Online gaming is growing fast in Bangladesh. Many people play for fun, but over time it can quietly become a habit. ex999 wants you to play with awareness — because a mindful player is always the better player.
Responsible gaming is not just about playing less. It means setting your own budget, finding enjoyment without chasing wins, and maintaining a healthy balance between gaming, family, and friends.
Keep in Mind: Gaming is always meant to be entertainment. Placing bigger bets to try to recover lost money is a dangerous habit.
The ex999 platform offers several effective tools to help you stay in control. Using them is entirely optional, but we strongly recommend it.
Set a daily, weekly, or monthly deposit cap. Once set, it takes effect immediately.
Decide in advance the maximum amount you want to place on a single bet.
Set a duration for each gaming session. When the time is up, a break will be taken automatically.
Receive periodic reminders showing how long you have been playing and how much you have spent.
Exclude yourself temporarily or long-term — from 24 hours up to permanently.
Your session will end automatically once you hit a set loss amount.
Ask yourself — do any of the following situations apply to your life? If more than two answers are yes, it is time to seek help.
Keep in Mind: Acknowledging the problem is the first and bravest step. The ex999 support team is always ready to help — without judgment.
Building responsible gaming habits does not happen overnight, but following the right steps makes it much easier over time.
At the start of each month, decide how much you can afford to spend on gaming. Make sure this amount does not cut into money set aside for essentials.
Decide how long you will play each day and stick to it. Always protect your sleep and family time.
If you hit a loss, stop right there. Don't try to win it back the same day — that only makes things worse.
If you hit a big win, set that money aside rather than betting it all again straight away. Do not increase your risk chasing a winning streak.
Take at least a 10-minute break every hour. Drink some water, go for a short walk — keep your body and mind refreshed.
Ex999 is strictly for users aged 18 and above. We follow a rigorous age verification process and under no circumstances are minors permitted to open an account.
If you have children or teenagers at home, take the following steps:
Warning: If underage use of an account is detected, the account will be immediately suspended and the funds held.
If you feel you need to step away from gaming, use ex999's self-exclusion feature. It is completely confidential and takes effect immediately.
Log in and go to the "Responsible Gaming" section.
Choose from 24 hours, 1 week, 1 month, 3 months, 6 months, or a permanent option.
Takes effect immediately upon confirmation and you will receive an email notification.
Options: You can also apply for self-exclusion by contacting customer support directly. Our team is available 24 hours a day.
You do not have to face a gaming problem alone. Professional support is available alongside ex999.
Remember, asking for help is not a weakness — it takes courage. ex999 is here for you.
Last Updated: January 2026
Age Requirement: 18+
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